Refund policy

Custom Orders/Non-Ready To Ship Items

The majority of our products are custom, made-to-order products. Products not labeled as 'Ready to Ship' or not listed under Ready-to-Ship section of our website, are not in stock and are made-to-order, regardless of whether you select standard sizes or opt for custom measurements. Therefore, these items are non-refundable and considered final sale.

Delivery Time: Custom orders can take approximately 6-15 weeks to deliver. If you need it sooner, contact us at contact@studioeast6.com and we’d be happy to check!
Customs & Duties: Please note that U.S. tariffs and duties are changing frequently. As industry standard, orders may be subject to import duties, taxes, or customs fees, which are not included in the product price. These charges are determined by the U.S. Governement and local customs authority and must be paid upon delivery for orders shipped as Delivered Duty Unpaid (DDU).
For more information on customs, duties, and tariffs, please visit our FAQs: https://www.studioeast6.com/pages/faqs
Cancellation: Once placed, orders cannot be canceled, because they be flagged to go into production immediately.
Returns: These items are non-refundable and considered final sale.
Custom Sizing: Standard custom sizes will be verified against customer-provided measurements before shipping. Any further alterations are the customer’s responsibility.

Ready-to-Ship Items

Delivery Time: Items labeled as 'Ready to Ship' are listed under Ready-to-Ship are in-stock. These items typically dispatch within 48 hours. Delivery within the contiguous U.S. generally takes 2–7 business days after shipment.
Cancellation: Ready-to-Ship orders can only be canceled within 1 hour of ordering.
Returns: These items are non-refundable and considered final sale.

Consciously Delivered & Environmental Commitment

At Studio East6, we care about style—and the planet! That’s why we ship your order exactly as our designer partners would, including any garment bags, dusters, or branded packaging they provide.We also make it a priority to reuse packaging materials whenever possible—boxes, plastic sleeves, and all. Our approach may look simple, but it’s intentional: no excess, no extra fillers, no waste—just what’s needed to get your pieces to you safely and responsibly.

Duties and Taxes

Please note that U.S. tariffs and duties are changing frequently. As industry standard, orders may be subject to import duties, taxes, or customs fees, which are not included in the product price.
These charges are determined by the U.S. Government and your local customs authority and must be paid upon delivery for orders shipped as Delivered Duty Unpaid (DDU). We recommend contacting your local customs office for an estimate, though this may change by time of delivery.
Studio East6 or the designated shipping courier will email you the customs invoice, once it is issued. If the invoice is not paid within 5 days, the order will be marked for return to the country of origin, per courier standards.

Please Note:

Customs fees and processing timelines are determined by local authorities and are unfortunately outside the control of Studio East6
If duties are refused or left unpaid, your package will be returned to origin country or destroyed. In such cases, no refunds will be issued.
For more information on customs, duties, and tariffs, please visit our FAQs: https://www.studioeast6.com/pages/faqs

Refund Processing

Refund Processing: Once your return meets compliance and adheres to the guidelines for qualifying returns, it will undergo a thorough inspection and be approved for return.
Your refund will be processed within 48 hours. The credit will automatically be applied to your original method of payment
Late or Missing Refund: Please be aware that standard credit card processing times will be in effect. If you haven't received your refund yet, check with your credit card company and bank, as it may take a while for your refund to be officially reflected. If you have taken these steps and still haven't received your refund, feel free to reach out to us after 5 business days at: contact@studioeast6.com.

International Orders

All international orders are non-refundable. If there are any issues with your order, please contact us within 24 hours of delivery for review at contact@studioeast6.com.For any questions or to schedule a virtual appointment to view in-stock items, contact us at contact@studioeast6.com.