THE WATER LILY
The pinks of the water lily are paired with the soothing blue colours of a lily pond. Its earth-friendly cellulosic fibres biodegrade back into nature. Designed with side pockets.
*This piece includes 3 - 4 inches of additional margin in the bodice/blouse to allow alterations up to 1.5 - 2 dress sizes.
Please allow 6 - 8 weeks for delivery. To request this style sooner, email us at email@example.com & fill out the ‘special instructions’ section during check out with desired delivery date.
To provide custom measurements, select the ‘Custom’ option. A measurement form will be emailed to you after the order has been placed. For bust sizes 38 and over, additional charges may be applicable due to additional labor, embroidery, and/or fabric costs. You will be notified of the final cost via email based upon sizes selected/ measurements provided. Alternatively, please feel free to send us an email at firstname.lastname@example.org before placing your order to inquire about additional charges.
Customization with color, additional embroidery, and/or a neckline, sleeve, & blouse styles of your choosing could be possible. Please specify any modifications you desire under the “special instructions” section during checkout. Additional charges may apply.
Note: Actual color of style may vary slightly from the photographs due to lighting of photo(s), custom dye, laptop/computer settings, etc.
We really want you to be happy with your purchase. We are extremely passionate about our customers and ensuring that they are happy. However, we also want to secure ourselves against people who buy our product, wear them once, and then return it.
For our 'Ready to Ship items', we have a 7 day return policy for a full refund with tags still on. This would be 7 days door-to-door upon delivery and arrival of order back to Studio East6.
Returns with tags still on from 8 - 15 days upon date of arrival or purchased from studio will be issued store credit.
Returns cannot be accepted after 15 days upon delivery date. It is the customer's responsibility for the shipping return to address listed below. Shipping costs are non-refundable. If you are returning an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance.
If the item is in our store as a consignment piece, it is non-refundable & no credit. We will email you accordingly.
If the item is not a 'Ready to Ship' item, it will categorize as a 'Custom Order' (whether you are choosing default sizing or providing measurements). Please see our custom order policy below.
When returning garments, please ensure each garment is secure in plastic covering to protect from any damage:
*Note if the item is obviously worn or damaged, we cannot refund your money. We are pretty open-minded, email us at email@example.com if you have questions or have concerns.
What is your International return policy?
For our 'Ready to Ship' items, we have a 14 day return policy for a full refund for unworn and undamaged merchandise. Tags must be left on the garment. This would be 14 days door-to-door upon arrival of garment(s) back to Studio East6 or purchase(s) made directly from the studio location. Returns from 15 - 20 days upon date of arrival or purchased from studio will be issued store credit for unworn and undamaged merchandise. Tags must be left on the garment. Returns cannot be accepted after 14 days and exchanges cannot be accepted after 20 days. It is the customer's responsibility for the shipping return to address listed below. Shipping costs are non-refundable. If you are returning an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance.
Non Ready-To-Ship / Custom Order Return Policy - Non-Refundable
If the order is not under our 'Ready-To-Ship category, we do not accept returns or store credit for any garment(s) as this will be considered a custom orders (whether you are choosing default sizing or providing measurements). All non-ready-to-ship and custom orders are final sale. If there is production defect with an order, please contact firstname.lastname@example.org within 48 hours of delivery with comprehensive details along with images of the product delivered Please note we are not able to assist after 48 hours.
Please note that custom sizes will be checked against measurements taken or provided by customer before shipping or delivery. We do hold all final measurement check images up to 14 days after shipping or pick-up, feel free to ask.
Since we do not charge additional fees for most custom size orders, any additional alterations are to be taken care of per customer. Alterations can be due to numerous factors: such as weight fluctuations, accuracy of measurements (if provided by customer), dress style, etc. Bust and waist sizing fluctuate frequently and commonly. Therefore, each piece is built with additional margin to let out, if needed per customer. Additionally, there may be slight color variations due what is photographed and actual pieces due to lighting of photo(s), orders being is custom dyed, laptop/computer settings, etc
Returns - Expedited Shipping Charges
Please note that we cannot refund any additional charges spent on expedited shipping.
Other Non-Refundable items include:
- Gift cards
- Products listed as Final Sale or Sample Sale
- Custom orders, Non-Ready-To-Ship-Items
- Non-clothing items or Accessories (this includes all jewelry, shoes, handbags, purses, belts, headpieces, arm cuffs, or any item that is non-clothing related)
- Worn Product
- Consignment Stock
Refund Processing Times
Once your return is received, inspected, and you are approved, then your refund will be processed within 48 hours. The credit will automatically be applied to your credit card or original method of payment, which may take up to 48 hours.
Late or missing refund:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please email us at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Please note: We tend to keep an extra 3 - 4 inches of margin within each piece