FAQ - Frequently Asked Questions

See below for the answers to the most common questions we receive at Studio East6.  Still have questions?  Contact Us - we will get back to you within 48 business hours. 

What is Studio East6?

Where do you get your products from? 

Do you have a retail shop?

How long will it take to receive my order? 

What payment types do you offer? 

I am Indian, can I get a discount?

I am not Indian, can I get a discount? 

What is your return policy?

 

What is Studio East6?

A shopping destination for carefully curated & chic Indian/Fusion clothing & custom bridal orders. Catering to a discerning shopper seeking a unique product, Studio East6 offers a well-edited selection in which all pieces are handpicked. Studio East6 pieces are not shipped in bulk, compared to many other local boutiques. Our customers are sophisticated individuals with an extraordinary awareness for culture and quality. 

 

Where do you get your products from?

India -- mainly Mumbai & Delhi and few other smaller cities in India. We are a multi-designer studio carrying many of India's top designers. 

 

Do you have a retail location?

We do have a studio located at 1151 W. Madison St. Chicago, IL 60607, where we work by appointment only. We do usually offer walk-in hours on Monday, Wednesday, & Friday 4 - 8pm to shop off the rack.

If you would like to make an appointment, contact us

We are unique in the sense that we are not located where all other traditional Indian stores are located in Chicago-- off of Devon Avenue! We are located in the heart of downtown Chicago. Convenient and intentional for our customer base.

 

How long will it take to receive my order?

We are impatient people here- when you order, we tend to ship within 48 business hours  Depending on where you live, the shipping times may vary.  We offer various shipping methods to support faster delivery. If the product is in-stock, standard shipping times is typically 3 -5 business days. Custom orders take typically 6 - 8 weeks, as the order will be custom made to your specifications.

 

Does your studio offer expedited shipping?

Yes, we do. We can overnight or expedite shipping according to your needs. Please feel free to email us at: customerservice@studioeast6.com

 

What payment are payment options?

Credit Card, Paypal, Chase Quickpay, Venmo, PopMoney, and probably bitcoin someday.  We also accept cash, but only for those who visit our showroom.

 

I am Indian, can I get a discount?

Sure.  Imagine that instead of buying from us, you could fly to India, spend 2 weeks seeking out the designer of your choice, choose the design, and then only to have it shipped here incorrectly.  There, we just saved you $3000.  Consider it a discount :)

Please also note that we do donate a portion of each sale to the Alzheimer's Association. Please be mindful of this when asking for discounts.

Finally, we do offer specials from time to time, especially to our loyal customers. Register for an account, and you will be automatically added to our mailing list.

 

I am not Indian, can I get a discount?

(see above). You would have paid $4000. Also, as mentioned, we do donate a portion of each sale to the Alzheimer's Association. Please be mindful of this when asking for additional discounts. 

 

Does your studio offer alteration or tailoring?

Unfortunately, we do not offer any alteration services. Any tailoring or alterations are to be taken care of per customer. Most of our pieces come with about 3 - 4 inches of inseam to adjust accordingly. This equates to almost 2 dress sizes.

 

Can sleeves be added to my order?

Yes, most styles can have sleeves added free of charge.

 

Why does the fabric of my piece look like it has pulls? Has it been damaged?

Silk is a natural fabric which when woven, develops natural pulls. This is quite common on raw & dupion silk, as well as other natural weaves. It is not a defect in the garment, but nature of the fabric

 

Why can't my order get made with same exact pattern as pictured?

Unlike our solid fabrics such as georgettes and silks, patterned fabric does not get dyed. These fabrics get sourced from market in India and these markets are ever-changing with their supply. Therefore options will vary based upon time of order.

 

Why doesn't my custom order look exactly the same as the original?

Custom orders are hand-made. Can you imagine hand-making, dying, and embroidering a garment from scratch and having all the same details come out exactly the same each time? That is what makes our custom orders unique! Therefore there might be some variation if patterned fabrics, borders, etc need to be sourced. Additionally, embroiderers may be unique to each order, which can cause slight variation in embroidery. Lastly, it is difficult to get specific dye jobs exactly the same for each batch. However, we always try our best to get as close to original details as possible. Ordering pieces with this type of special hand touch causes factors noted above to be out of our control, but makes each piece unique. None of our styles are factory made.

 

What is your return policy?

We really want you to be happy with your purchase.  We are extremely passionate about our customers and ensuring that they are happy.  However, we also want to secure ourselves against people who buy our product, wear them once, and then return it.

For our 'Ready to Ship' items, we have a 7 day return policy for a full refund for unworn and undamaged merchandise. Tags must be left on the garment. This would be 7 days door-to-door upon arrival of garment(s) back to Studio East6 or purchase(s) made directly from the studio location. Returns from 8 - 15 days upon date of arrival or purchased from studio will be issued store credit for unworn and undamaged merchandise. Tags must be left on the garment. Returns cannot be accepted after 7days and exchanges cannot be accepted after 15 days.  It is the customer's responsibility for the shipping return to address listed below. Shipping costs are non-refundable. If you are returning an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. 

 If the item is not a 'Ready to Ship' item, it will categorize as a 'Custom Order' (whether you are choosing default sizing or providing measurements). Please see our custom order policy below.

What is your International return policy?

For our 'Ready to Ship' items, we have a 14 day return policy for a full refund for unworn and undamaged merchandise. Tags must be left on the garment. This would be 14 days door-to-door upon arrival of garment(s) back to Studio East6 or purchase(s) made directly from the studio location. Returns from 15 - 20 days upon date of arrival or purchased from studio will be issued store credit for unworn and undamaged merchandise. Tags must be left on the garment. Returns cannot be accepted after 14 days and exchanges cannot be accepted after 20 days. It is the customer's responsibility for the shipping return to address listed below. Shipping costs are non-refundable. If you are returning an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. 

If the item is not a 'Ready to Ship' item, it will categorize as a 'Custom Order' (whether you are choosing default sizing or providing measurements). Please see our custom order policy below.

When returning garments, please ensure each garment is secure in plastic covering to protect from any damage: 
Studio East6
1151 W. Madison St.
Chicago, IL 60607
Ph: 312-834-3469
*Note if the item is obviously worn or damaged, we cannot refund your money.  We are pretty open-minded, email us at customerservice@studioeast6.com if you have questions or have concerns.

 

Custom Order Return Policy
We do not accept returns or store credit for any garment(s) on custom orders, unless there is a production defect with the garment. 
Please note that custom sizes will be checked against measurements taken or provided by customer before shipping or delivery. We are a multi-designer studio, which means each designer may measure slightly differently based upon given style. We do allow for up to 1 inch leeway, which is standard.
Since we do not charge additional fees for most custom size orders, any additional alterations are to be taken care of per customer. Alterations can be due to numerous factors: such as weight fluctuations, accuracy of measurements (if provided by customer), dress style, etc. Bust and waist sizing fluctuate frequently and commonly. Therefore, each piece is built with additional margin to let out, if needed per customer.
Custom orders usually take between 8 -12 weeks to create and deliver to US addresses. If you need the order sooner, please feel free to contact us at sales@studioeast6.com and we will try to accommodate your delivery timeline.

Returns - Expedited Shipping Charges

Please note that we cannot refund any additional charges spent on expedited shipping.

 

Other Non-Refundable items include:
- Damaged product

- Gift cards
- Products listed as Final Sale or Sample
- Custom orders
- Worn Product

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