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Frequently Asked Questions
See below for the answers to the most common questions we receive at Studio East6. Still have questions? Contact Us - we will get back to you within 48 business hours.
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As featured in Vogue India, Studio East6 is a shopping destination for "A bride’s guide to buying traditional wedding wear around the world", Studio East6 has attired many prominent South Asian influencers, such as Mindy Kaling!
Studio East6 is an authorized retailer to many of India's top fashion designers (ie Tarun Tahilani, Falguni Shane Peacock, Anita Dongre, Seema Gujral, Papa Don’t Preach, Payal Singhal, etc) and has established direct partnerships with each of them. SE6 was founded on the idea of making some of India's sought out designers & designs more accessible to the North American market.
1.Skip the overseas stress and get some sleep!
Say goodbye to the stress of ordering directly from India—miscommunication, language barriers, missed deadlines, opposite time zones, or concerns about accuracy, fit, or quality. SE6 manages your order start to finish with care.
2. Top Designers, All in One Place!
Instead of navigating multiple websites, unknown contacts, or trips to India, explore India's top designers under one roof — stress-free!
3.Direct designer partnerships (no hidden middlemen)
Did you know when you contact a designer directly, you’re often unknowingly dealing with a 3rd-party sales associate? At SE6, we have strong, long-standing & direct relationships with each designer—giving you peace of mind, accuracy, and access to customizations you normally wouldn’t get. You can order any of the designer's styles with us, whether it’s featured on our website, theirs, or social media.
4. Customization, Simplified
Thanks to our long-standing partnerships, we can request adjustments just for you—think colors, sleeve lengths, necklines, and more.
5. An actual U.S. studio space in the heart of CHICAGO
Unlike many Indian fashion retailers operating from home or pop-up setups, SE6 has a dedicated, beautifully curated studio space in the heart of downtown Chicago’s West Loop. You can see, try on, custom order, or purchase many pieces directly off the rack.
6.Appointments or walk-ins
Whether you want a bridal appointment or to pop in during open hours, we’ve got options that work for you. Please read more about this here
7. Proven & reliable
SE6 has been in business for over a decade — one of the longest-running Indian multi-designer studios in the U.S. Our process is tested, refined, and trusted by thousands of clients.
8. Slow Fashion & Handcrafted
Every piece SE6 carries is handcrafted by artisans — never factory produced — making each one truly unique.
9. Free U.S. shipping
We ship orders over $100 at no cost, so your dream outfit arrives at your doorstep with zero hassle.
10. Remote or in-person flexibility
Whether you’re in Chicago, California, Canada, or anywhere in the world — we’ve got you covered. Unlike overseas designers who have no obligations once an order ships, SE6 stays with you from first conversation to final delivery
We do have a physical studio location at 1142 W. Madison St. #407 Chicago, IL 60607 in the heart of the trendy West Loop neighborhood.
Products
All of our pieces are sourced directly from India’s leading design houses. As an authorized multi-designer studio, SE6 works directly with each of our designer partners — meaning every garment travels straight from the atelier to you, with no intermediaries, no compromises on quality, and no guesswork on authenticity.
Yes! We carry approximately 150–200 styles in our studio at any given time, available to browse, try on, or purchase directly off the rack.
To put that in perspective — our website features over 9,000 styles across all of our designer partners. What you’ll find in the studio is a carefully curated, deliberately chosen selection designed to give you the best representation of each designer’s aesthetic, quality, and craftsmanship. It is not a limitation — it is an edit.
Our designer partners rotate stock into the studio regularly. While we may not always have every specific style or colorway in stock, the in-studio selection gives you an invaluable opportunity to experience each designer’s quality and silhouettes up close — something many clients find essential before placing a custom order.
Our studio is located in the heart of Chicago’s West Loop — a deliberate choice to be accessible and convenient for our clientele, right in the center of the city.
As a curated multi-designer studio, all of our pieces are handcrafted — not factory produced in bulk. This means our in-studio sizing is determined by what our designer partners send us on rotation, rather than a fixed size run.
We actively request sizes 0–18 from each of our designer partners with every stock rotation, and size inclusivity is something we advocate for consistently and directly with each of them. That said, availability will naturally vary depending on the designer, style, and what has recently been purchased off the rack.
If you’re concerned about finding your size in-studio, we recommend reaching out to us before your visit so we can give you the most current picture of what’s available. And remember — even if your exact size isn’t on the rack, our custom order process ensures we can create the perfect piece for you regardless
If you’ve ever shopped for Indian garments, you may know this is quite common with certain embroidery techniques and please don’t be alarmed. Bead shedding is completely standard with heavily embellished Indian garments, and is something even the most seasoned Indian fashion shoppers encounter.
Many of our pieces feature over 10,000 individually hand-applied beads and embellishments. Given the intricate, artisan-led nature of this work, a small number of loose beads during transit, fittings, or wear is entirely normal and expected — it is not a defect.
Rest assured, shedding at this level is not visible to the eye and will not affect the overall look, structure, or beauty of your garment in any way.
As an added courtesy, we are happy to include a small pouch of spare beads with your order for any future touch-ups — simply request this
Appointment
- Access to try on any in-studio pieces, including items priced at $1,700 and above.
- Dedicated one-on-one assistance from an experienced sales associate.
- One-on-one support to customize an order and review details in person.
- A reserved fitting room for your appointment.
- Complimentary in-studio measurements with a confirmed paid order only.
You do not need an appointment for walk-in hours. We advise if you are preliminary bridal shopping or looking to shop off-the-rack, to please visit our walk-in hours. You can come in as many times as you want during our walk-in hours, without an appointment.
Order & Shipping
We are impatient people here! When you order, we tend to ship within 48 business hours but do state we ship within 2-6 business days. Depending on where you live, the shipping times may vary. We offer various shipping methods to support faster delivery.
If item is not under 'Ready To Ship' section, it is considered a custom order whether you select default sizing or custom sizing. It will be made to order.
If order is a custom order, then it is taking anywhere from 6 - 15 weeks b/c the order will be custom made to your specifications. If it is a bridal order, it may take anywhere from 8 – 20 weeks. If you do need it sooner, then just ask us and we will try our best to accommodate.
Yes, we do. We can overnight or expedite shipping according to your needs. Please feel free to email us at: customerservice@studioeast6.com
Payments & Discounts
Great question! Before asking us to price match, we recommend taking a peek at the true all-in cost. Factors like shipping costs, tariffs, and customs fees are often left out of overseas pricing—so in many cases, our final price actually comes out lower.
Plus, when you shop with us, you’re getting more than just the outfit: you have intrisic value in access to customization, assistance with meausurements, our detailed quality-control process, and the peace of mind of working with a U.S. studio you can call or visit anytime.
So while we typically can’t price match, our clients find that the value (and far fewer headaches!) shopping with a realiable company like Studio East6, which makes the decision pretty easy.
Credit Card, PayPal, Zelle, Venmo, PopMoney, Check, and probably Bitcoin someday. We also accept cash for those who visit our physical studio.
Our designers all have standard global pricing. Also, imagine that instead of buying from us, that you fly to India, spend 2 weeks seeking out the designer of your choice, choosing the design, and then only to have it shipped here incorrectly with customs & duties. Also, let’s not forget an 18% GST tax you will get charged there as well. There, we just saved you $3000 - Consider it a discount :)
On a serious note, please note that we do donate a portion of each sale to the Alzheimer's Association. Please be mindful of this when asking for discounts.
Finally, we do offer specials from time to time, especially to our loyal customers. Register for an account, and you will be automatically added to our mailing list.
Unfortunately, not, but consider that a learning lesson where you could have had a stress-free process with us! We would have saved you time & money and you would have ended up with a fabulous outfit :)
Unfortunately, not. However, based on customer feedback, we do promise you that if you purchase from us, you will wear your outfit more than once - That is the goal!
CUSTOM AND DUTIES
Please note that U.S. tariffs and duties are changing frequently. As industry standard, orders may be subject to import duties, taxes, or customs fees, which are not included in the product price. These charges are determined by the U.S. Governement and your local customs authority and must be paid upon delivery for orders shipped as Delivered Duty Unpaid (DDU). We recommend contacting your local customs office for an estimate, though this may change by time of delivery.Studio East6 or the designated shipping courier will email you the customs invoice, once it is issued. If the invoice is not paid within 5 days, the order will be marked for return to the country of origin, per courier standards.
Of course! In non-technical terms, when you order an item from India to the U.S., U.S. Customs may charge import duties or taxes. As industry standard, these fees are not included in your order price and must be paid separately. Think of it like an entry fee the government collects for products coming into the country.
The buyer is responsible for duties, which is standard industry practice. Studio East6 or the shipping courier (DHL, FedEx, UPS) will email you the customs invoice, and payment must be made before your package can be delivered.
Yes! Previously, shipments valued at $800 or less could enter the U.S. duty-free (this is called the “de minimis” exemption). As of August 27, 2025, the de minimus exemption was eliminated by the U.S Government, meaning all shipments entering the U.S. are subject to duties.
Not always- If your order is Ready-to-Ship from our Chicago studio, there are no duties. But if your item is Made-to-Order in India, then yes—duties may apply when it arrives in the U.S.
It depends on the country of delivery. Each local. government sets these rates, and they can change daily. Charges vary based on the product, its value, and customs regulations. For the most accurate estimate, we recommend checking with your local customs office.
Once your order ships & reaches the U.S Customs process, either Studio East6 or the courier (DHL, FedEx, UPS) will email you an invoice if duties are due. You’ll need to pay this invoice online, before they can deliver your package. If duties are refused or left unpaid, your package will be returned to origin country or destroyed. In such cases, no refunds will be issued.
Once your order ships, you’ll receive an email with the invoice for any applicable duties only after it reaches US Customs & Border.
If the duties aren’t paid within 5 days of receiving the invoice, the courier may return your order to India (this is industry standard).
In such cases, Studio East6 cannot issue a refund.
As industry standard, duties are never included in the product price and responsibility of the buyer. Duties are determined by local governments and authorities and change quickly. Therefore there is no way to even charge for this ahead of time. To keep pricing transparent, we charge only for your item —duties are always billed directly by customs.
Yes, sometimes there could be. Customs clearance is handled by government authorities, not us or the courier, so processing times can vary.
Customization
We operate like our website whether shopping online or in-store. We do not offer any alteration services after purchase. Any tailoring or alterations are to be taken care of per customer. Most of our pieces come with about 3 - 4 inches of inseam to adjust accordingly. This equates to almost 2 dress sizes. We may have a list of recommended tailors in your city since we have been shipping throughout the country for quite some time!
We offer complimentary in-studio measurements with a confirmed paid order only.
Measurements requested in-studio, without a confirmed paid order, are subject to a $50 measurement fee. These measurements are retained internally by SE6 for up to 10 days and cannot be shared with the client, as they are part of our internal process and aligned with standard practices across the industry. This fee is refundable if an order is placed within 10 days of measurement.
Please note: We do not offer alterations and do not have an in-house tailor.
No problem! You have two options:
Option A:
Measurements requested without a confirmed order are subject to a $50 measurement fee. These measurements are retained internally by SE6 for up to 10 days and cannot be shared with the client, as they are part of our internal process and aligned with standard practices across the industry.
Option B:
If you decide to move forward with an order later, we’re happy to email a custom electronic form. We can also schedule a complimentary 15–20 minute virtual follow-up appointment to review your measurements, if needed.
You have probably seen many examples of custom men’s clothing we have created on our social media posts. We do not have these styles available to shop on our website or in-studio quite yet, but we’re working on it.
In the meantime, you can definitely order any of the men’s’ styles that our partnered designers have, directly through us for the same price. For example, we do take orders on Falguni Shane Peacock, Anita Dongre, & Payal Singhal Menswear. We will work to coordinate outfit colors and details with the designer.
We carry a very limited (if any) men’s’ attire in-stock in our studio. We usually do have kurtas in-stock ready-to-purchase.
We do have a limited amount of styles on our website. In-studio, we do have many more options to purchase off-the-rack.
CUSTOMIZATIONS
We work with all our curated designers directly & communicate with them daily. Therefore, we can get a range of customizations done within their styles from colors to necklines. Not sure? Just ask! We try our best to make it happen within means. while ensuring order still turns out nicely.
Additional Customization
Yes, we can change colors to most styles though it is still dependent. Note that the embroidery tones may not be able to be changed though.
Yes, most styles can have sleeves added. There could be additional charges for sleeves, depending on the length of the sleeve, embroidery, etc. Sleeves can be made without, as well.
Yes, most styles can be modified! Your top length will be based upon your measurements, if custom ordering.
Silk is a natural fabric which when woven & develops natural pulls. This is quite common on raw & dupion silk, as well as other natural weaves. It is not a defect in the garment, but the nature of the fabric
Unlike our solid fabrics such as georgettes and silks, patterned fabric does not get dyed. These fabrics get sourced from market in India and these markets are ever-changing with their supply. Therefore, options will vary based upon time of order.
Each custom order is hand-made from scratch. Can you imagine hand-making, dying, and embroidering a garment from scratch and having all the same details come out exactly the same each time? That is what makes our custom orders unique! Therefore, there might be some variation if patterned fabrics, borders, etc need to be sourced. Additionally, embroiderers may be unique to each order, which can cause slight variation in embroidery. Lastly, it is difficult to get each specific dye job exactly the same for each batch. However, we always try our best to get as close to original details as possible. Ordering pieces with this type of special hand touch causes factors noted above to be out of our control, but makes each piece unique. None of our styles are factory made.
Sizing
You have the option to select default sizing for your orders or 'Custom' sizing. (*Note the item may show 'Sold Out' if you do not select sizing options that are close to one another, as a safeguard to ensure you did not input incorrect sizes).
For the default size options, refer to our sizing chart here.
If you select the 'Custom' size options, your order will be made to exact measurements you provide. You will need to fill out the corresponding measurement guide after checkout.
If purchasing a custom size option, the final fit of your garments depends upon the accuracy of the measurements that you provide. Therefore, it is extremely important to send the accurate measurements. Measurements should be provided in Inches.
Below are some general guidelines for taking the measurements with higher accuracy:
* Wear regular bra (not a sports bra) while taking measurements
* Have a trusted tailor take your measurements
* If taking measurements at home, stand in front of the mirror (so you too can monitor the process) or ask someone for help.
* While taking measurements, stand straight, have arms hang loose on the side, and do not suck in your stomach
* Measurements should be taken snuggly over the body, not too tight or too loose
* Please ensure length measurements take into account any shoes or heels
* Tip: to use your existing clothing as guides for measurements. For example, if you’re providing measurements for a saree blouse, then we suggest wearing saree blouse that fits well to cross-check. For skirt lengths, check measurements against an existing skirt and so forth
If your measurement details are accurate, this will reflect on the final fit of your outfit.
Additional Brand Queries
Since conception, SE6 donates a portion of every sale to the Alzheimer’s Association. The concept to create the studio was inspired by Rupa’s amazing mother, who was diagnosed with early on-set Alzheimer’s in 2010. Rupa’s fondest memories with her mother is sharing the love for all things fashion with her. SE6 is in legacy of Rupa’s mother & her forever impeccable style.
Studio East6 pieces are not manufactured in bulk, compared to many other Indian fashion boutiques. Each piece from SE6 is hand-crafted from artisans in India, while adhering to fair labor practices, working conditions, and wages.
We fully support all our artisans by nurturing their beautiful craft while ensuring to safe working conditions. Choosing to purchase handmade products via our studio allows us to support the livelihood of skilled artisans and keep traditional crafts alive.
SE6 believes in sustainability by carrying a limited selection of inventory in-stock (about ~150 styles in-studio at any given time). SE6 works mainly by a made-to-order basis, working to reduce the retail carbon footprint.
SE6 also aims to reduce our carbon footprint. We ship out all our orders in the same fashion in which our partnered designers ship to us and would ship direct to consumer/client. We will include any garment bags, duster bags, and packaging the designer uses to normally ship. Our packaging may not look the prettiest, b/c we purposefully reuse all packaging material, as best as possible - from all shipping boxes to plastic sleeves, as long as the garment is secure in delivery. We make it a direct point to reduce waste by not filling our orders with any other extra packaging material, other than what is needed to deliver orders safely & properly.
Due to the handcrafted, made-to-order nature of most of our pieces, the vast majority of items at Studio East6 are final sale.
Only a very select range of products are eligible for return.
For complete details on eligibility, timeframes, and instructions, please visit our full Return & Delivery Policy page.
Prices listed on our website are in U.S. dollars and reflect the most current pricing provided by our designer partners. From time to time, prices may be adjusted to reflect changes in designer pricing, currency exchange rates, or other external factors. Any pricing errors that appear on our website may also be corrected without prior notice.
The price confirmed at checkout is considered final.
If you are paying with an international credit card, please be aware that your bank or card issuer may apply foreign transaction fees or currency conversion charges on top of your purchase price. These fees are determined entirely by your financial institution and are outside of SE6’s control. We recommend contacting your bank directly for details.
Please also note that U.S. import tariffs and duties are subject to frequent change. While we do our best to keep customers informed, any applicable duties are the responsibility of the buyer and are not included in the listed price






