Custom Order @ Studio East6
Products that have custom order/sizing as a option are made to order based on your measurements. Once you checkout with a custom piece, we will contact you within 24 - 48 hours for specific measurements based on the outfit you chose.
Custom dresses usually take between 6 -12 weeks to create and deliver to US addresses. If you need the dress sooner, please feel free to contact us at email@example.com and we will try to accommodate your delivery timeline.
Custom orders are hand-made. Can you imagine hand-making, dying, and embroidering a garment from scratch and having all the same details come out exactly the same each time? That is what makes our custom orders unique! Therefore there might be some variation if patterned fabrics, borders, etc need to be sourced. Additionally, embroiderers may be unique to each order, which can cause slight variation in embroidery. Lastly, it is difficult to get specific dye jobs exactly the same for each batch. However, we always try our best to get as close to original details as possible. Ordering pieces with this type of special hand touch causes factors noted above to be out of our control, but makes each piece unique. None of our styles are factory made.
Please note that custom sizes will be checked against measurements taken or provided by customer before shipping or delivery. We are a multi-designer studio, which means each designer may measure slightly differently based upon given style. We do allow for up to 1 inch leeway, which is standard.
Since we do not charge additional fees for most custom size orders, any additional alterations are to be taken care of per customer. Alterations can be due to numerous factors: such as weight fluctuations, accuracy of measurements (if provided by customer), dress style, etc. Bust and waist sizing fluctuate frequently and commonly. Therefore, each piece is built with additional margin to let out, if needed per customer.
There may be additional fees for bust sizes larger than 38, dependent on style.
Custom orders are non-returnable, non-exchangeable, and non-refundable. In the event of a defect, please email us at firstname.lastname@example.org for details.
Below are measurements that you will need to supply, depending on the type of dress you purchase. We will email you the appropriate measurement template upon each order.