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Custom Order

Here is more information around our Custom Ordering process.

CUSTOM ORDER DELIVERY & RETURN POLICY

The majority of our products are custom, made-to-order products. Products not labeled as 'Ready to Ship' or not listed under Ready-to-Ship section of our website, are not in stock and are made-to-order, regardless of whether you select standard sizes or opt for custom measurements. Therefore, these items are non-refundable and considered final sale.

  • Delivery Time: Custom orders can take approximately 6-15 weeks to deliver. If you need it sooner, contact us at contact@studioeast6.com and we’d be happy to check!
  • Customs & Duties: Please note that U.S. tariffs and duties are changing frequently. As industry standard, orders may be subject to import duties, taxes, or customs fees, which are not included in the product price. These charges are determined by the U.S. Governement and local customs authority and must be paid upon delivery for orders shipped as Delivered Duty Unpaid (DDU). For more information on customs, duties, and tariffs, please visit our FAQs: https://www.studioeast6.com/pages/faqs.
  • Cancellation: Once placed, orders cannot be canceled, because they be flagged to go into production immediately.
  • Returns: These items are non-refundable and considered final sale.
  • Custom Sizing: Standard custom sizes will be verified against customer-provided measurements before shipping. Any further alterations are the customer’s responsibility.
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