Falguni Shane Peacock
The Zena Evening Gown
Falguni Shane Peacock CRYSTAL HAND EMBROIDERED GOWN
*This piece includes 3 - 4 inches of additional margin in the bodice/blouse to allow alterations up to 1.5 - 2 dress sizes.
Please allow 6 - 8 weeks for delivery. To request this style sooner, email us at email@example.com & fill out the ‘special instructions’ section during check out with desired delivery date.
To provide custom measurements, select the ‘Custom’ option. A measurement form will be emailed to you after the order has been placed. For bust sizes 38 and over, additional charges may be applicable due to additional labor, embroidery, and/or fabric costs. You will be notified of the final cost via email based upon sizes selected/ measurements provided. Alternatively, please feel free to send us an email at firstname.lastname@example.org before placing your order to inquire about additional charges.
Customization with color, additional embroidery, and/or a neckline, sleeve, & blouse styles of your choosing could be possible. Please specify any modifications you desire under the “special instructions” section during checkout. Additional charges may apply.
Note: Actual color of style may vary slightly from the photographs due to lighting of photo(s), custom dye, laptop/computer settings, etc.
Custom orders will ship in 7-15 business weeks from when the order is processed. Delays may occur due to COVID. Custom orders cannot be canceled after being placed. If you have serious issue, please email us at email@example.com
* Free shipping within the continental US on all orders over $100
* Flat $12 shipping for all orders under $100.
* International shipping fees do apply and dependent on location/country.
* In-stock/Ready-to-Ship orders will ship within 1-5 business days from when the order is processed. Since we have a physical studio location, our in-stock/Ready-to-Ship orders can only be cancelled up to 2 hours upon order. If not, order will be queued for shipping thereafter.
*Ownership of packages turned over to any reputable shipping courier (such as UPS, FedEx, or USPS) transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.
Duties & Import Fees Information
In addition to the advertised price of merchandise, some orders may be subject to applicable import duties and customs, out of our control. Anita Dongre and Seema Gujral are designers in which import duties and customs will be applicable. The designers may ship orders on a DDU (Delivered Duty Unpaid). You will be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs. We encourage you to contact your local border agency who may be able to provide you a quote, as import costs vary depending on your order and location.
We really want you to be happy with your purchase. We are extremely passionate about our customers and ensuring that they are happy. However, we also want to secure ourselves against people who buy our product, wear them once, and then return it.
LIST OF RETURNABLE ITEMS
1. Only our Ready-to-Ship items (excluding items listed in List of Final Sale/Non-Refundable Items) are applicable for a return & refund. Tags must be on. If tags have been removed, item automatically will be categorized as non-refundable. Items must be unworn and undamaged.
LIST OF FINAL SALE / NON-RETURNABLE ITEMS
1. Any item that is not in our Ready-to-Ship section. These items are considered custom orders and non-refundable
2. International orders (NOT IN THE USA)
3. Gift cards
4. Products listed or noted as Final Sale or Sample Sale
5. Non-clothing items or Accessories (this includes all jewelry, shoes, handbags, purses, belts, headpieces, arm cuffs, or any item that is non-clothing related)
6. Worn Product/ Damaged Product
7. Consignment Stock
Ready-To-Ship Items Full Refund Policy
Returns for our Ready-To-Ship items received from 7 days upon date of delivery or in-studio purchase will be issued a full refund.
Tags must be on. If tags have been removed, item automatically will be categorized as non-refundable. Items must be unworn and undamaged.
This is 7 days door-to-door refund policy upon delivery or in-studio purchase and return of Studio East6. For example, if your order was delivered or purchased in-studio on 1/1/2020, then the last date where a return will be accepted for a full refund is 1/8/20.
Ready-To-Ship Items Store Credit Policy
Returns for our Ready-To-Ship items received from 8 - 10 days upon date of delivery or studio purchase will be issued store credit. Tags must be on. Items must be unworn and undamaged. For example, if your order was delivered or purchased in-studio on 1/1/2020, then the window for when store credit will be accepted would be 1/9/20 -1/11/20.
*Returns will not be accepted after 10 days upon delivery date.
* It is the customer's responsibility for the shipping return of their order to address listed below.
1151 W. Madison St.
Chicago, IL 60607
* When returning garments, please ensure each garment is secure in plastic covering to protect from any damage.
* Shipping costs are non-refundable. If you are returning an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any lost or damaged packages.
Non Ready-To-Ship / Custom Order Return Policy - Non-Refundable
* All non-ready-to-ship /custom orders are final sale.
* Please note that custom sizes will be checked against measurements taken or provided by customer before shipping or delivery. We do hold all final measurement check images up to 14 days after shipping or pick-up, feel free to ask.
* Since we do not charge additional fees for most custom size orders, any additional alterations are to be taken care of per customer. Alterations can be due to numerous factors: such as weight fluctuations, accuracy of measurements (if provided by customer), dress style, etc. Bust and waist sizing fluctuate frequently and commonly. Therefore, each piece is built with additional margin to let out, if needed per customer.
* Additionally, there may be slight color variations due what is photographed and actual pieces due to lighting of photo(s), orders being is custom dyed, laptop/computer settings, etc.
* If there is production defect or serious issue with an order, please email firstname.lastname@example.org within 36 hours of delivery with comprehensive details along with images of the product to be considered for review. Please note we are not able to assist after 36 hours.
What is your International return policy?
All international orders are non-refundable at this time.
Refund Processing Times
Once your return is received, inspected, and approved for a return, your refund will be processed within 48 hours. The credit will automatically be applied to your credit card or the original method of payment, which may take up to 48 hours.
Late or missing refund:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please email us at email@example.com
Please note: We tend to keep an extra 3 - 4 inches of margin within each piece